• Home
  • Introduction
    • OUR APPROACH TO INTEGRATED THINKING
    • ABOUT OUR INTEGRATED REPORT
    • OUR REPORTING SUITE
    • WHO WE ARE
    • ADDITIONAL INFORMATION
  • Leadership
    • CHAIRMAN’S STATEMENT
    • GROUP CHIEF EXECUTIVE’S REVIEW
  • Value creation
    • OUR OPERATING CONTEXT
    • OUR MATERIAL ISSUES
    • OUR STRATEGY
    • OUR EXECUTION MODEL
    • OUR STRATEGIC PROGRESS
    • OUR VALUE PROPOSITION
  • Our strategy
    • CLIENT FOCUS
    • EMPLOYEE ENGAGEMENT
    • RISK AND CONDUCT
    • FINANCIAL OUTCOME
    • SEE IMPACT
  • Accountability
    • GOVERNANCE OVERVIEW
    • REMUNERATION OVERVIEW
  • Downloads
  • Our strategy

    Our strategy is underpinned by our purpose and revolves around delivering simple, relevant and holistic solutions to our clients through their channel of choice in a seamless manner. Our strategy provides us with the path to get there.

    The group is large and complex and requires focus to deliver on our strategic objectives. We have defined three key strategic focus areas and articulated our expectations and aspirations for each, over the short, medium and long term. The focus areas, related priorities and timeframes have been cascaded to the business lines and corporate functions for execution.

    Our purpose

    THE REASON WE EXIST

    Africa is our home, we drive her growth.
    Our vision

    WHAT WE ASPIRE TO BE

    To be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value.

    Our values-driven culture
    Our values

    Our values are the behaviours and qualities that define us at our best.

    • Being proactive
    • Growing our people
    • Constantly raising the bar
    • Working in teams
    • Delivering to our stakeholders
    • Respecting each other
    • Serving our clients
    • Upholding the highest levels of integrity
    Our culture

    Our purpose, vision, values and approach to ethics inform our culture. Our culture comprises specific characteristics required to achieve our strategy and is underpinned by the principle of doing the right business, the right way.

    OUR KEY FOCUS AREAS
    What we need to do to deliver our strategy
    These direct our efforts and enable us to prioritise the allocation of our resources.
    OUR EXECUTION TIMEFRAMES
    When we need to do what
    These outline our expectations so that our business lines can plan and deliver against our short-term priorities and medium- and long-term aspirations.
    OUR STRATEGIC VALUE DRIVERS
    How we track our strategic progress
    These enable us to measure our progress against our stated medium-term targets.
    FOCUS AREAS
    DELIVER EXCEPTIONAL CLIENT EXPERIENCES
    Client centricity places our clients at the centre of everything we do.
    We do valuable things for our clients as their needs and expectations change
    LEVERAGE OUR DIGITAL PLATFORMS
    Digitising our products and processes improves how we meet our clients’ and employees’ needs.
    Digitisation is about delivering secure, personalised, relevant experiences and a full range of solutions, in real-time, all the time.
    DELIVER STANDARD BANK GROUP
    Our integrated offering delivers complete solutions to our clients.
    We are organising the group to work as an integrated whole to seamlessly and efficiently service our clients’ financial needs.
    EXECUTION TIMEFRAMES
    Horizon 1
    The short term,
    managing the present 2020
    • Deliver consistent, excellent client experience.
    • Accelerate digitisation to meet clients’ needs.
    • Improve resource allocation to support growth in Africa Regions.
    • Continue to improve our efficiency by generating meaningful positive jaws.
    • Make progress in returning our ROE to the 18% to 20% target range.
    Horizon 2
    The medium term,
    becoming future ready 2021 – 2024
    • Ensure that our clients remain at the centre of everything we do.
    • Use digital technology and human skill to offer an integrated and comprehensive set of products and services.
    • Reshape our infrastructure and resources to remain relevant and competitive in the digital age.
    • Create SEE value for the communities and countries where we do business.
    Horizon 3
    The long term,
    creating the future 2024 onward

    Become a truly human, truly digital financial services group

    Truly human – providing services, solutions and opportunities that our clients and employees need to achieve growth, prosperity and fulfilment.
    Truly digital – serving clients predominantly online, processing in the cloud, embracing open innovation underpinned by data and insights.