• Home
  • Introduction
    • OUR APPROACH TO INTEGRATED THINKING
    • ABOUT OUR INTEGRATED REPORT
    • OUR REPORTING SUITE
    • WHO WE ARE
    • ADDITIONAL INFORMATION
  • Leadership
    • CHAIRMAN’S STATEMENT
    • GROUP CHIEF EXECUTIVE’S REVIEW
  • Value creation
    • OUR OPERATING CONTEXT
    • OUR MATERIAL ISSUES
    • OUR STRATEGY
    • OUR EXECUTION MODEL
    • OUR STRATEGIC PROGRESS
    • OUR VALUE PROPOSITION
  • Our strategy
    • CLIENT FOCUS
    • EMPLOYEE ENGAGEMENT
    • RISK AND CONDUCT
    • FINANCIAL OUTCOME
    • SEE IMPACT
  • Accountability
    • GOVERNANCE OVERVIEW
    • REMUNERATION OVERVIEW
  • Downloads
  • Our strategic progress

    We continue to improve the coverage, accuracy, depth and consistency of the metrics used to measure the outcomes associated with our strategic value drivers. These metrics enable us to measure our strategic progress against our defined targets.

    Client focus
    Client focus
      Actual  
      2018 2019 Medium-term target Progress
    Net promoter score®        
    PBB South Africa channel 70 67 Continually improve
    Cross icon
    PBB Africa Regions 25 25 Continually improve
    Star icon
    Wealth 68 70 Over 60
    Tick icon
    Client satisfaction index        
    CIB 8.0 8.1 Continually improve
    Tick icon

    Progress key:

    Cross icon Not achieved
    Star icon On track
    Tick icon Achieved
    PBB SA and Wealth net promoter score
    pbb sa
    Africa Regions net promoter score
    african region
    CIB client satisfaction index
    african region
    • PBB SA and Wealth net promoter score
    • Africa Regions net promoter score
    • CIB client satisfaction index
    pbb sa
    african region
    african region
    Read more here
    Down arrow
    Plus icon
    Employee engagement
    Employee engagement
      Actual  
      2018 2019 Benchmarks Progress
    Employee net promoter score        
    Standard Bank Group +23 +18 +171
    tick icon
    Employee turnover (%)        
    Overall employee turnover 8.3 10.8 14.42
    tick icon
    Voluntary regrettable employee turnover 2.3 2.3 -
    Star icon
    Gender equity (%)        
    Women in executive positions 32.3 32.3 >40% by 2023
    Star icon
    1
    Pure survey for South African financial services: 2019.
    2
    Gartner CEB Global benchmarks 2018.

    Progress key:

    Cross icon Not achieved
    Star icon On track
    Tick icon Achieved
    Employee net promoter score
    pbb sa
    Employee turnover (%)
    african region
    EMPLOYEE TURNOVER
    • Employee net promoter score
    • Employee turnover (%)
    pbb sa
    employer turnover
    Read more here
    Down arrow
    Plus icon
    Risk and conduct
    Risk and conduct
      Actual  
      2018 2019 Medium-term target Progress
    Risk (%)        
    Common equity tier 1 ratio (CET 1) 13.5 14.0 11.0% – 12.5%
    tick icon
    Total capital adequacy ratio 16.0 16.7
    Return on risk-weighted assets (RoRWA) 3.0 2.8
    Liquidity coverage ratio (LCR) 116.8 138.4 Minimum >100%
    Tick icon
    Net stable funding ratio (NSFR) 118.6 119.5 Minimum >100%
    Tick icon
    Conduct        
    We have formal measurements in place that are used for management information and decision-making purposes.

    Progress key:

    Cross icon Not achieved
    Star icon On track
    Tick icon Achieved
    Common equity tier 1 ratio
    pbb sa
    Return on risk-weighted assets
    african region
    EMPLOYEE TURNOVER
    african region
    • Common equity tier 1 ratio
    • Return on risk-weighted assets
    pbb sa
    african region
    Read more here
    Down arrow
    Equals icon
    Financial outcome
    Financial outcome
      Actual  
      2018 2019 Medium-term target Progress
    Headline earnings (Rbn) 27.9 28.2 Sustainable growth
    Star icon
    ROE (%) 18.0 16.8 18% - 20%
    Cross icon
    Dividend (cents per share) 970 994 Sustainable growth
    Tick icon
    Cost-to income ratio (%) 57.0 56.4 Approaching 50%
    Star icon
    Jaws (basis points (bps)) (276) 113 Positive jaws
    Tick icon
    Credit loss ratio (CLR) (bps) 56 68 70 – 100 bps3
    Tick icon

    3 Through-the-cycle CLR.

    Progress key:

    Cross icon Not achieved
    Star icon On track
    Tick icon Achieved
    Headline earnings and ROE
    pbb sa
    Dividend (cents per share)
    dividend
    • Headline earnings and ROE
    • Dividend (cents per share)
    pbb sa
    african region
    Read more here
    SEE impact
    SEE impact

    ESG INDICES

    Our ability to create sustainable value is inextricably linked to the prosperity and wellbeing of our clients and the societies in which we operate. We track our performance on independent indices and will continue to develop meaningful additional metrics.

    Member sustainability indices
    The MSCI image The FTSE item
    ESG rating
    MSCI image ESG Ratings
    Principles for responsible banking
    Finance initiative image

    Our SEE management approach is guided by our purpose, drivers that support Africa’s growth, our core business and the needs of African societies. We are further guided by the UN SDGs, the African Union Agenda 2063 and the South African National Development Plan.

    OUR SEE IMPACT AREAS
    financial inclusion
    Financial inclusion
    Job creation
    Job creation and enterprise growth
    Infrastructure
    Infrastructure
    Africa Trade icon
    Africa trade and investment
    Climate icon
    Climate change and sustainable finance
    Education icon
    Education
    Health icon
    Health

    Relevant UN SDGs

    SGG Icon
    SGG Icon
    SGG Icon
    SGG Icon
    SGG Icon
    SGG Icon
    SGG Icon
    SGG Icon
    SGG Icon
    SGG Icon

    Read more here