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  • Introduction
    • OUR APPROACH TO INTEGRATED THINKING
    • ABOUT OUR INTEGRATED REPORT
    • OUR REPORTING SUITE
    • WHO WE ARE
    • ADDITIONAL INFORMATION
  • Leadership
    • CHAIRMAN’S STATEMENT
    • GROUP CHIEF EXECUTIVE’S REVIEW
  • Value creation
    • OUR OPERATING CONTEXT
    • OUR MATERIAL ISSUES
    • OUR STRATEGY
    • OUR EXECUTION MODEL
    • OUR STRATEGIC PROGRESS
    • OUR VALUE PROPOSITION
  • Our strategy
    • CLIENT FOCUS
    • EMPLOYEE ENGAGEMENT
    • RISK AND CONDUCT
    • FINANCIAL OUTCOME
    • SEE IMPACT
  • Accountability
    • GOVERNANCE OVERVIEW
    • REMUNERATION OVERVIEW
  • Downloads
  • Our approach to integrated thinking

    INFORMING OUR THINKING
    Our operating context
    We operate in a constantly changing environment where a complex and inter-related spectrum of existing and emerging threats and opportunities influence our business activities and shape our future sustainability.

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    Our material issues
    Issues that are important to our stakeholders and impact on our ability to create value in the short, medium and long term.

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    DIRECTING OUR STRATEGY

    Our strategy is unchanged. It is underpinned by our purpose and revolves around the principle of doing valuable things for our clients.

    Our purpose
    is Africa is our home, we drive her growth.
    Our vision
    is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value.
    Our values
    are the behaviours that define us.
    Our culture
    is underpinned by the principle of doing the right business, the right way.
    Our key focus areas
    enable us to prioritise the allocation of our resources and focus our efforts.

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    ORGANISING OUR BUSINESS
    Our execution model
    Our business model enables us to respond dynamically to our operating environment while executing our strategic priorities.

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    MEASURING OUR STRATEGIC PROGRESS

    Our value drivers measure our strategic progress and allow us to focus our efforts on achieving the value we aspire to create for all our stakeholders.

    Client
    focus
    Employee
    engagement
    Risk and
    conduct
    Financial
    outcome
    SEE*
    impact

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    * Social, economic and environmental.
    OUR VALUE PROPOSITION
    The successful execution of our strategy will deliver a robust business capable of creating sustainable value for all our stakeholders over the long term.

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