We operate in a constantly changing environment where a
complex and inter-related spectrum of existing and emerging
threats and opportunities influence our business activities and
shape our future sustainability.
Our strategy is underpinned by our purpose and revolves around delivering simple, relevant and
holistic solutions to our clients through their channel of choice in a seamless manner. Our strategy
provides us with the path to get there.
We continue to improve the coverage, accuracy, depth and consistency of the metrics used to measure
the outcomes associated with our strategic value drivers. These metrics enable us to measure our
strategic progress against our defined targets.
of risks and our
personal, market and
societal conduct that
reflect the highest
standards of ethical and
practice, is how we
earn the trust that our
stakeholders place in us.
Our licence to operate is
based on this trust,
making compliance with
all applicable laws and
Delivering sustainable returns to our shareholders depends on
the extent to which our investments in satisfied clients,
engaged employees and managing risk and conduct are
effective and efficient. In turn, we need to ensure that we
balance the capital we allocate to these strategic investments
with competitive returns.
We are committed to driving sustainable and
inclusive economic growth across Africa. To
achieve this, we must ensure that the clients we
bank, and the projects, partnerships and
infrastructural developments we finance, create
net positive SEE impacts. These considerations
are front and centre when we make business
Our approach to corporate governance promotes strategic decision-making
that balances short-, medium- and long-term outcomes to
reconcile the interests of the group, stakeholders and society in
creating and protecting sustainable value.
A summary of the remuneration committee’s (remco)
assessment of the group’s performance for 2019, including matters that have
materially impacted performance, the general trading environment in
South Africa, Africa Regions and globally, as well as substantial risk incidents
and conduct issues.